Frequently Asked Questions
What makes Katin Life bedding unique?
Katin Life bedding is crafted from premium-quality Egyptian cotton, known for its superior softness, breathability, and durability. Our products are Oeko-Tex certified, ensuring they are free from harmful chemicals and safe for even the most sensitive skin. Designed for luxury and comfort, our bedding enhances your sleep experience with a smooth, hotel-like feel.
Why do dermatologists recommend Katin Life bedding?
Dermatologists recommend Katin Life bedding because our 100% Egyptian cotton fabric is naturally hypoallergenic, breathable, and gentle on the skin. The long-staple cotton fibers reduce friction, which helps prevent skin irritation, breakouts, and hair damage. Additionally, our bedding is Oeko-Tex certified, ensuring it is free from harsh chemicals that could trigger allergies or sensitivities. This makes it ideal for individuals with acne-prone, sensitive, or eczema-prone skin.
What is Oeko-Tex certification, and why is it important?
Oeko-Tex certification guarantees that our bedding is free from harmful chemicals, toxins, and allergens. This means our fabrics are safe for skin contact, making them ideal for individuals with sensitive skin or allergies. It also reflects our commitment to sustainability and ethical manufacturing practices.
Do you offer Cash on Delivery (COD)?
No, we do not offer Cash on Delivery (COD). All purchases can be made through our website www.katin.life or via WhatsApp at +60 16 744 7938, where we guide you through the ordering and payment process.
How long does delivery take?
Delivery within Malaysia and Singapore typically takes 3-7 business days.
What is your return policy?
We accept returns only for defective or incorrect items. If you receive a damaged or incorrect product, please contact us within 48 hours of delivery for a replacement or refund. Returns must be unused, in their original packaging, and accompanied by proof of purchase.
Can I exchange an item?
Yes, we allow exchanges for defective or incorrect items. However, we do not accept exchanges for change of mind. Please contact us via WhatsApp for assistance.
Do you offer any discounts or promotions?
We frequently run promotions and special offers. Follow us on WhatsApp and social media to stay updated on the latest deals!
Do you offer bulk discounts?
Yes! We provide bulk discounts for hotels, Airbnb hosts, spas, and interior designers looking to purchase high-quality bedding in larger quantities. For bulk orders, reach out to us on WhatsApp at +60 16 744 7938 or email contact@katin.life for a custom quote.
Do you collaborate with live sellers?
Yes, we actively partner with live sellers who have an engaged audience. If you're interested in selling Katin Life bedding, contact us via WhatsApp at +60 16 744 7938 or email contact@katin.life to discuss potential collaboration opportunities.
I’m an influencer; can I partner with Katin Life?
Absolutely! We love working with influencers who align with our brand values. If you're interested in brand partnerships, collaborations, or affiliate opportunities, please reach out via WhatsApp at +60 16 744 7938 or email contact@katin.life.
How do I care for my bedding?
To maintain the luxury and longevity of your Katin Life bedding:
- Machine wash in cold water on a gentle cycle.
- Use a mild detergent to preserve softness and color.
- Avoid bleach and fabric softeners to prevent fiber damage.
- Tumble dry on low heat or line dry for best results.
- Iron on low if needed, but our bedding is designed to be naturally soft and smooth.
For further inquiries, feel free to contact us at WhatsApp at +60 16 744 7938 or email contact@katin.life.